Cancellation Policy

Last Updated: 25 October 2026

1. Overview

This Cancellation Policy applies to orders placed on Hanover through https://hanover.in/.

Hanover is owned and operated by UnicornKart LLC, with ecommerce operations serving customers in India.

2. Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched or handed over to the courier.

To request cancellation, email contact-us@hanover.in as soon as possible.

Please provide your order number, registered name and contact details.

Our support team will check the order status and confirm whether cancellation can be completed.

A cancellation request is not confirmed until our support team has verified that the shipment can be stopped.

3. Cancellation After Dispatch

Once an order has been handed over to the courier, cancellation may not be possible.

If the order is already in transit, contact our team for assistance.

After delivery, customers may request a return, replacement or refund where eligible under our Return & Refund Policy and applicable law.

4. Cancellation by Hanover

Hanover may cancel an order for a legitimate reason, including:

• Product unavailability.

• Payment failure or unsuccessful verification.

• Incomplete or unserviceable delivery details.

• Unverifiable Cash on Delivery orders.

• Suspected fraudulent activity.

• Material pricing or inventory errors.

• Courier or legal restrictions preventing fulfilment.

Where reasonably possible, we will contact the customer to explain the issue.

If Hanover cancels a prepaid order, the payment collected for the cancelled order will be refunded.

Customers will not be required to accept store credit instead of an applicable monetary refund.

5. Cash on Delivery Cancellation

COD orders may be verified through phone, SMS, WhatsApp or email before dispatch.

An order may be cancelled if customer details cannot be verified or there is a genuine fraud concern.

Repeated fraudulent orders or misuse of Cash on Delivery may result in future COD orders being declined.

6. Prepaid Order Refunds

Approved cancellations of prepaid orders are generally refunded to the original payment method.

Refunds are normally initiated within 5–10 business days after approval, or sooner where required by law.

Payment providers and banks may require additional time to credit the funds.

7. Failed Delivery and Return to Origin

If a shipment is returned because of an incomplete address, unsuccessful delivery attempts or customer refusal, our support team will review the available resolution.

Any proposed charge or deduction must comply with applicable law and previously disclosed terms.

Delivery failures attributable to Hanover or its service providers will not result in customer deductions.

8. How to Contact Us

Email: contact-us@hanover.in

Suggested subject: Cancellation Request – [Order Number]

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

9. Consumer Rights

Nothing in this policy excludes or restricts rights available under applicable consumer-protection law.

Store: Hanover
Legal Operator: UnicornKart LLC
Website: https://hanover.in/