Shipping policy

Shipping & Delivery Policy

Last Updated: 25 October 2026

1. Overview

This Shipping Policy applies to orders placed on Hanover through https://hanover.in/.

Hanover is operated by UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support order processing, packaging, fulfilment and logistics.

2. Shipping Locations

We deliver to serviceable PIN codes throughout India.

Delivery availability depends on the destination, product ordered, courier serviceability and applicable restrictions.

If an order cannot be fulfilled because the address is not serviceable, we will explain the available options and arrange an appropriate refund for any payment collected on a cancelled order.

3. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation or completion of necessary order verification.

Processing may include:

  • Order verification and confirmation.

  • Product availability checks.

  • Packaging and dispatch preparation.

  • Courier allocation and shipment handover.

Sundays, public holidays, unusually high order volumes and operational disruptions may affect processing.

We will communicate material delays where reasonably possible.

4. Estimated Delivery Time

After dispatch, delivery generally takes 3–7 business days within serviceable Indian locations.

The estimated total processing and delivery period is ordinarily 4–10 business days.

Delivery may take longer in remote locations or because of courier delays, severe weather, regional restrictions or other unforeseen circumstances.

Unless expressly guaranteed at checkout, delivery dates are estimates.

5. Shipping Charges

Hanover currently offers free standard shipping on orders delivered to serviceable locations within India.

No standard shipping charge is added to eligible orders at checkout.

If shipping conditions change in the future, applicable charges will be displayed before order confirmation.

We will not impose undisclosed compulsory shipping charges after an order has been accepted.

6. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and supported PIN codes.

COD availability may depend on:

  • Delivery location.

  • Product and order value.

  • Courier serviceability.

  • Order verification.

  • Applicable operational restrictions.

Any additional COD charge, if introduced, must be disclosed before order confirmation.

7. Order Tracking

Once an order has been dispatched and tracking is available, customers may receive updates through SMS, email, WhatsApp or another contact channel provided during checkout.

Courier tracking information may take some time to update.

For assistance, contact contact-us@hanover.in.

8. Delivery Address

Customers should provide their complete name, mobile number, house or building number, street, locality, city, state and correct PIN code.

If an address requires correction, please contact us before dispatch.

Changes may not be possible once a shipment has been handed over to the courier.

9. Delivery Attempts and Return to Origin

If delivery attempts are unsuccessful because of an incomplete address, unreachable recipient or refused delivery, the shipment may be returned to origin.

Customers can contact us to discuss available redelivery or refund options.

Any applicable charge or deduction must be permitted by law, disclosed before purchase and explained to the customer.

Customers will not be charged for a delivery failure attributable to Hanover or its service providers.

10. Delayed or Lost Shipments

If your order has not arrived within the communicated estimate, contact our support team with your order number.

We will investigate the shipment with the relevant courier partner.

If a shipment is confirmed lost or cannot be delivered, we will coordinate an appropriate refund or replacement according to the circumstances and applicable consumer rights.

11. Delivered but Not Received

If tracking indicates delivery but you have not received the package:

  1. Check whether a household member, reception desk or authorised recipient accepted it.

  2. Review any available delivery notification.

  3. Contact contact-us@hanover.in with your order number.

We will investigate the delivery information with the courier. A tracking status alone will not automatically decide a disputed delivery claim.

12. Damaged, Leaking or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, leaking, defective, incorrect or incomplete product, contact us promptly, preferably within 7 calendar days.

Supporting photographs may help us investigate.

An unboxing video may be provided voluntarily but is not mandatory.

If a cleaning product is leaking or appears unsafe, stop using it and contact us for handling instructions. Do not ship leaking or hazardous products without suitable guidance.

13. Multiple Shipments

Some orders may be dispatched in separate packages.

Where available, we will provide relevant tracking details. Items shipped separately may arrive on different dates.

We will not charge extra solely because Hanover chooses to split an order into multiple shipments.

14. Cancellations and Returns

Cancellation requests should be submitted before dispatch whenever possible.

Once an order has been handed over to the courier, cancellation cannot always be guaranteed.

Eligible returns, replacements and refunds are governed by our Return & Refund Policy.

The registered United States business address is not an automatic product return destination.

15. Consumer Rights

Nothing in this policy excludes or restricts rights available under applicable consumer-protection laws.

16. Contact Information

Store: Hanover

Legal Operator: UnicornKart LLC

Website: https://hanover.in/

Email: contact-us@hanover.in

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST