Return & Refund Policy

Last Updated: 25 October 2026

1. Overview

This policy applies to products purchased directly through https://hanover.in/.

Hanover is owned and operated by UnicornKart LLC. We aim to provide clear return eligibility, refund procedures and after-sales support to our customers in India.

2. Return Request Window

Customers may request an eligible return within 7 calendar days from the date of delivery.

The request must be raised within this period. Customers do not need to complete the return shipment within seven days if they are awaiting our instructions.

Requests outside the standard window will be considered where required by applicable law or an applicable product warranty.

3. Eligible Return Reasons

Customers may request assistance in the following circumstances:

• An incorrect product, quantity or variant was delivered.

• The product arrived damaged or leaking.

• The product is defective or does not function as described.

• One or more supplied components are missing.

• The delivered product is materially different from its advertised description.

• The customer has changed their mind and the product satisfies the change-of-mind return conditions.

Depending on the circumstances, an eligible resolution may include a replacement, return, refund or delivery of a missing component.

4. Change-of-Mind Returns

We accept eligible change-of-mind return requests made within seven days of delivery when:

• The product is unused and unopened.

• Original seals, where applicable, are intact.

• The product includes its supplied accessories and components.

• Original packaging and labels are available.

• The product has not been damaged, altered, contaminated or improperly handled.

• The product was not clearly identified as excluded from change-of-mind returns before purchase.

Opened, consumed or partially used cleaning products, detergent pods and other consumables generally do not qualify for change-of-mind returns.

For an eligible change-of-mind return, the customer is responsible for return shipping costs. Our support team will provide the return instructions and explain any applicable charges before the return proceeds.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaking or incorrect item, contact our support team as soon as possible, preferably within the seven-day return window.

Please provide:

• Your order number.

• The name and contact details used for the order.

• A description of the issue.

• Product or packaging photographs, where available.

A short video may assist an investigation but is not mandatory.

The absence of an unboxing video alone will not invalidate an otherwise legitimate complaint.

For a verified issue attributable to Hanover, its supplier or delivery partner, Hanover will arrange or bear reasonable return-shipping costs where a return is required.

6. Product-Specific Return Conditions

Cleaning Liquids, Sprays and Surface-Care Products

Unopened and unused products may qualify for change-of-mind returns.

Opened or partially used products are not ordinarily eligible for change-of-mind returns. Legitimate complaints concerning defects, leakage, incorrect goods or misrepresentation will still be assessed.

Laundry Detergent Pods and Consumables

Products should be sealed, unused and in their original condition for change-of-mind returns.

Product safety, leakage, defects and incorrect-delivery complaints will be considered separately.

Household Tools and Accessories

Unused products with their supplied components may qualify for change-of-mind returns.

Defective, damaged or materially misdescribed tools and accessories will be assessed according to applicable law and product warranties.

7. Return Exclusions

Change-of-mind returns may be declined for products that have been:

• Used or consumed.

• Opened where hygiene or product-integrity restrictions apply.

• Damaged through misuse or improper storage.

• Altered, diluted or contaminated.

• Returned without essential supplied components.

• Clearly identified as excluded from change-of-mind returns before purchase.

These exclusions do not override legal rights concerning defective, damaged, incorrect or misdescribed goods.

8. How to Request a Return

Email contact-us@hanover.in with the subject:

Return Request – [Order Number]

Include your order information, return reason and available supporting evidence.

Our support team will review the request and explain the next steps.

If a physical return is needed, we will provide the correct return address, packaging instructions and pickup or shipping arrangements.

Please do not ship a return without the correct destination and instructions.

The registered address of UnicornKart LLC in the United States is not automatically a returns warehouse.

9. Return Inspection

Where a physical return is required, the product may be inspected after receipt.

We will communicate the outcome of the request and explain any decision to decline a return.

Customers may provide additional information or request a review of the decision.

10. Refund Processing

Approved refunds are generally processed within 5–10 business days, or sooner where required by applicable law.

For prepaid orders, refunds are normally issued to the original payment method.

For Cash on Delivery orders, approved refunds may be issued through a verified bank account or UPI ID.

Additional time may be required by banks or payment service providers to reflect the refund.

We will not request your OTP, UPI PIN, banking password or card security code to process a refund.

11. Store Credit

Store credit may be offered as an alternative resolution but will not be imposed in place of an applicable monetary refund without the customer's agreement.

12. Replacements

Eligible defective or incorrect products may be replaced where suitable stock is available.

If a replacement is not available, we will explain the applicable refund or alternative resolution.

A materially different substitute will not be supplied without customer agreement.

13. Cancelled Orders

If a prepaid order is successfully cancelled before dispatch, an appropriate refund will be processed according to our Cancellation Policy.

14. Missing or Delayed Refunds

If an approved refund has not arrived within the communicated timeframe, please check with your payment provider and contact us with your order number.

We will investigate the status and provide available refund references.

15. Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot lawfully be excluded.

16. Contact Information

Hanover

Operated by UnicornKart LLC

Website: https://hanover.in/

Email: contact-us@hanover.in

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST