Privacy policy

Privacy Policy

Last Updated: 25 October 2026

1. Overview

This Privacy Policy explains how Hanover collects, uses, stores, shares and protects personal information when customers visit https://hanover.in/, place orders, contact us or interact with our ecommerce services.

Hanover is owned and operated by UnicornKart LLC, a company based in the United States.

Our operational market is India, where India-based operations under Unicornkart may support product sourcing, order processing, packaging, delivery and customer support.

2. Business and Privacy Contact

Store Name: Hanover

Legal Owner: UnicornKart LLC

Website: https://hanover.in/

Registered Company Address:

30 N Gould St, Ste 4000
Sheridan, WY 82801
United States

Operational Market: India

Privacy and Customer Support Email: contact-us@hanover.in

3. Personal Information We Collect

Depending on how customers interact with our website, we may collect:

Name, email address and mobile number.
Billing and delivery addresses.
Products ordered, quantities and preferences.
Order status and transaction references.
Customer support messages.
Returns, cancellations, complaints and refund information.
Photographs or videos voluntarily provided to explain an issue.
Reviews or feedback submitted by customers.
Marketing preferences and consent choices.

4. Payment Information

Payments are handled through the payment services available during checkout.

We may receive information such as payment status, transaction identifiers, payment method and relevant billing details.

Payment service providers process payment credentials according to their own privacy and security procedures.

For COD refunds or agreed alternative refund methods, we may request a verified UPI ID or bank account details.

We do not request OTPs, UPI PINs, banking passwords or complete card credentials through customer support.

5. Information Collected Automatically

When visiting our website, our ecommerce platform and enabled service providers may collect technical information such as:

IP address and approximate location.
Browser and device information.
Operating system and language.
Pages viewed and links clicked.
Shopping-cart and checkout interactions.
Referring websites or advertising sources.
Cookies and similar identifiers.

The information collected depends on the services enabled, device settings and applicable consent choices.

6. How We Use Information

We use personal information where necessary and legally permitted to:

Receive, verify and fulfil orders.
Process payments and refunds.
Arrange shipping and tracking.
Provide customer assistance.
Manage returns, replacements and cancellations.
Maintain transaction and accounting records.
Prevent fraud and unauthorised activity.
Improve website functionality and security.
Measure website and advertising performance.
Send marketing communications where permitted.
Meet applicable legal obligations.

Where consent is legally required, we obtain it for the relevant purpose.

7. Order Communications

Customers may receive transactional communications through email, SMS, phone or WhatsApp concerning:

Order confirmation and verification.
Payment status.
Dispatch and tracking.
Delivery difficulties.
Return, cancellation and refund requests.
Important customer-service or security matters.

These communications relate to the services requested by the customer.

8. Marketing Communications

Where permitted by law and subject to required consent, Hanover may send promotional information, special offers and product updates.

Customers may opt out of promotional communications using available unsubscribe controls or by contacting contact-us@hanover.in.

Opting out of marketing does not prevent necessary communications regarding existing orders and customer support requests.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for shopping carts, checkout, security, remembering preferences and other essential functions.

Where enabled, additional cookies or pixels may support analytics, conversion measurement and advertising.

Non-essential technologies will be subject to consent where required by applicable law.

Customers can manage available privacy controls and browser settings.

10. Analytics and Advertising

Hanover may use advertising and analytics providers, including Google and Meta, where these services are enabled.

Relevant providers may process permitted device identifiers, browsing activity and purchase events for measurement or advertising purposes.

Some integrations may use appropriately transformed or hashed information for matching and measurement. Hashing does not necessarily make personal information anonymous.

Advertising-related processing is subject to applicable legal requirements, permissions and privacy controls.

11. Shopify

Our store uses Shopify ecommerce technology.

Shopify may process information necessary for website hosting, checkout, order management, security and other ecommerce functions.

Where optional Shopify services are enabled, additional processing may occur according to their applicable terms and privacy choices.

For information about Shopify's processing practices, visit:

https://www.shopify.com/legal/privacy/consumers

https://privacy.shopify.com/

12. Sharing Personal Information

We may share information with appropriate service providers where reasonably necessary, including:

Shopify and ecommerce platform providers.
Payment processors.
Suppliers and fulfilment partners.
Courier and delivery partners.
Customer support and communication providers.
Website security and technical service providers.
Advertising and analytics providers, where permitted.
Professional advisers and authorities where legally required.

For example, courier partners require relevant delivery information to fulfil a shipment.

We seek to limit information sharing to appropriate business and legal purposes.

13. International Processing

Some service providers may process or store personal information outside India.

Where applicable, international transfers and processing will be handled according to relevant data-protection requirements.

14. Information Retention

We retain personal information only as reasonably necessary for order fulfilment, after-sales support, accounting, fraud prevention, dispute resolution and legal compliance.

Retention periods depend on the purpose and applicable legal obligations.

Information no longer needed may be deleted or anonymised, subject to lawful retention and backup requirements.

15. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

No electronic transmission or storage system can be guaranteed completely secure.

If you believe your information has been compromised in connection with our services, please contact us.

16. Your Privacy Rights

Depending on applicable law, customers may be entitled to:

Request access to their information.
Correct inaccurate information.
Request deletion of eligible personal information.
Withdraw applicable consent.
Object to or restrict certain processing where legally available.
Raise a privacy complaint.

To submit a request, email contact-us@hanover.in with the subject "Privacy Request".

We may request reasonable information to verify your identity before processing a sensitive request.

17. Children's Privacy

Our ecommerce store is intended for adults or persons legally authorised to make purchases.

We do not knowingly seek to collect children's personal information contrary to applicable law.

Parents or guardians may contact us regarding suspected unauthorised collection.

18. Third-Party Websites

Our website may contain links to independent external services.

Their privacy practices are governed by their own policies. Customers should review those policies before providing personal information.

19. Updates to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology or legal requirements.

Updated versions will be published with a revised date.

We will provide additional notice or obtain consent where required by law.

20. Privacy Complaints and Contact

Store: Hanover

Legal Operator: UnicornKart LLC