Terms of Use
Terms of Service
Last Updated: 25 October 2026
1. Overview
Welcome to Hanover.
These Terms of Service govern access to https://hanover.in/ and purchases made through our ecommerce website.
Hanover is a storefront owned and operated under UnicornKart LLC, a company based in the United States.
Throughout these terms, "Hanover", "we", "us" and "our" refer to our storefront and its business operator.
By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable consumer-protection laws.
2. Business Information
Store: Hanover
Legal Business: UnicornKart LLC
Website: https://hanover.in/
Registered Company Address:
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States
Operational Market: India
India Operations: Unicornkart
Email: contact-us@hanover.in
The registered company address is not automatically a retail shop, dispatch warehouse or product return destination.
3. Eligibility
Customers placing orders must be legally capable of entering into the relevant purchase agreement.
Customers must provide accurate information and use payment methods they are authorised to use.
4. Products and Descriptions
Hanover offers household cleaning, surface-care, maintenance and everyday utility products.
We aim to provide accurate information about product specifications, functionality, quantity, ingredients where applicable, usage instructions, pricing and availability.
Minor differences arising from photography, screen settings or packaging updates do not excuse material differences between the product advertised and supplied.
A materially different substitute will not be supplied without customer agreement.
5. Product Safety and Usage
Customers should follow all instructions, warnings and precautions displayed on product packaging and product pages.
For household cleaning and surface-care products:
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Check surface compatibility before application.
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Test on a small, inconspicuous area where appropriate.
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Follow manufacturer guidance and recommended application methods.
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Do not mix chemicals unless expressly instructed by the product label.
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Keep products away from children and pets where indicated.
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Store products according to the supplied instructions.
For laundry detergent pods and similar concentrated cleaning products, follow the handling, storage and safety directions on the packaging.
Product performance may vary depending on correct use, material compatibility and environmental conditions.
6. Pricing and Payments
Product prices are displayed in Indian Rupees (INR).
The final amount payable, including any applicable compulsory charges, will be presented before order confirmation.
Available payment options may include prepaid online payments and eligible Cash on Delivery orders.
We will not impose undisclosed compulsory charges after an order is confirmed.
7. Promotional Offers
Discounts, promotional prices and bundle offers are subject to their published terms and availability.
Where an offer includes a reference or comparison price, it should accurately represent the relevant pricing information.
Promotional conditions will not be applied retrospectively to disadvantage an order already accepted.
8. Order Acceptance
After placing an order, customers may receive confirmation through email, SMS or another provided contact channel.
Orders may be subject to payment confirmation, inventory availability, fraud-prevention checks and delivery serviceability.
If an order cannot be fulfilled, we will contact the customer and arrange an appropriate refund for payment already collected.
9. Cash on Delivery
COD availability may depend on the product, delivery location, order amount and courier serviceability.
Reasonable verification may be conducted before dispatch.
Suspected fraudulent or unverifiable orders may be declined.
10. Shipping and Delivery
Orders are generally processed within 1–3 business days.
After dispatch, delivery ordinarily takes approximately 3–7 business days to serviceable locations within India.
Hanover currently offers free standard shipping on eligible orders to serviceable Indian PIN codes.
Further conditions are explained in our Shipping Policy.
11. Order Tracking
Tracking information may be shared once the courier provides shipment details.
Customers can contact contact-us@hanover.in regarding tracking issues or delivery concerns.
12. Cancellations
Customers may request cancellation before dispatch.
Cancellation after courier handover may not be possible.
Our Cancellation Policy explains the applicable procedures and refund arrangements.
13. Returns and Replacements
Our standard return-request window is seven calendar days from delivery.
Eligible returns may include defective, damaged, incorrect, incomplete or materially misdescribed products.
Change-of-mind returns generally require unused, unopened products with applicable seals and supplied components intact.
An unboxing video may assist in verifying a claim but is not mandatory.
Full conditions are explained in our Return & Refund Policy.
14. Refunds
Approved refunds are generally processed within 5–10 business days, or sooner where applicable law requires.
Prepaid refunds are normally issued to the original payment method.
COD refunds may be made through verified bank transfer or UPI.
Store credit is offered only with customer agreement.
15. Product Availability
Product availability may change.
If a purchased product becomes unavailable, Hanover will offer an appropriate refund or an alternative accepted by the customer.
Customers are not required to accept a substitute product.
16. Failed or Refused Deliveries
If delivery fails because of an incorrect address, customer unavailability or refusal, please contact our support team.
Any applicable deduction must be lawful, disclosed before purchase and explained.
Hanover will not impose charges for delivery failures attributable to us or our service providers.
17. Third-Party Providers
Our store uses Shopify and may use third-party payment, fulfilment, courier, communication and technical providers.
These providers may have independent terms and privacy policies.
Their involvement does not remove Hanover's legal obligations relating to customer orders.
18. Customer Reviews
Reviews and testimonials should reflect genuine customer experiences.
Customers must not submit fraudulent, unlawful or misleading material.
We may moderate spam or unlawful content but will not misrepresent the meaning of genuine customer feedback.
19. Intellectual Property
Website branding, photographs, designs, text and other materials belong to Hanover, its operator or the relevant rights holders.
Unauthorised commercial reproduction may violate applicable intellectual property rights.
Third-party brand references do not automatically establish an endorsement or affiliation.
20. Privacy
Personal information is handled according to our Privacy Policy and applicable legal requirements.
Any consent required for advertising, marketing or data processing is handled separately where necessary.
21. Errors and Corrections
If we identify a material error concerning pricing, product descriptions, quantity or availability, we will communicate the issue.
Where the error affects an order, we will seek customer agreement to an appropriate correction or arrange cancellation and an applicable refund.
22. Website Availability
We aim to maintain a functioning and secure website, but temporary interruptions may occur.
Technical interruptions do not remove obligations relating to existing customer orders, refunds or complaints.
23. Events Outside Reasonable Control
Severe weather, natural disasters, transport disruptions, regulatory restrictions and similar circumstances may affect order fulfilment.
We will make reasonable efforts to communicate material delays and available resolutions.
These circumstances do not automatically remove applicable refund rights.
24. Limitation of Liability
To the extent permitted by applicable law, Hanover and UnicornKart LLC are not responsible for indirect or consequential losses arising from circumstances outside their reasonable control.
Nothing in these Terms excludes or restricts liability, consumer rights or remedies that cannot lawfully be excluded.
25. Customer Complaints
For order or service complaints, email:
Include your order number, a description of the issue and your requested resolution.
Where applicable under Indian ecommerce consumer-protection rules, consumer complaints will be acknowledged within 48 hours and resolved within one month.
26. Applicable Law and Disputes
Purchases offered to customers in India remain subject to applicable Indian consumer-protection requirements.
Our United States company ownership does not remove mandatory protections available to consumers in India.
Nothing in these Terms requires consumers to bring claims exclusively in the United States or prevents them from approaching a competent consumer commission, court or other lawful authority.
27. Changes to Terms
We may update these Terms of Service for future website use and purchases.
Changes will not retrospectively reduce rights or materially alter existing accepted orders without customer agreement, unless required by law.
28. Contact Information
Hanover
Operated by UnicornKart LLC
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States
Website: https://hanover.in/
Email: contact-us@hanover.in
Operational Market: India
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST